Washer-PRISM-Premium-Extended-Warranty

PRISM+ Premium Extended Warranty

The PRISM+ Premium Extended Warranty provides additional protection for washers, extending coverage by either 3 or 6 years beyond the standard 2-year warranty. This warranty covers both mechanical and electrical defects, giving you peace of mind by including expenses related to labor, service, repairs, and replacements up to the purchase price of the appliance (after any store voucher deductions). If an appliance is determined to be beyond economical repair, a replacement will be offered. To qualify for the warranty, customers must purchase it within 30 days of buying or receiving the appliance. Repairs are carried out by PRISM+ engineers or trained and authorized service partners using new, original parts. Please note that the warranty does not cover damage resulting from misuse, natural disasters, unauthorized modifications, or cosmetic issues. The coverage will end once the limit is reached, the product has been replaced, or the specified coverage period concludes.

Coverage & Benefits

	5 Years Extended Warranty	8 Years Extended Warranty
Coverage Type	Mechanical & Electrical Defects
Coverage Period	3-year additional after the standard 2-year manufacturing warranty.	6-year additional after the standard 2-year manufacturing warranty.
Coverage & Repair Limits	Up to the price of 1x washer (after deducting the store voucher)	Up to the price of 2x washer (after deducting the store voucher)
Replacement	Only if deemed beyond economical repair, will a like-for-like new product be offered (subject to coverage limits based on the washer purchased price, after deducting store vouchers and cumulative repair costs).
Contract Termination	Cumulative repair costs have exceeded the purchase price of the product. The product is replaced if it is deemed to be beyond economical repair. After contract period ends.

The purchase price is calculated after subtracting any discounts from the PRISM+ Store. This does not include any platform or non-PRISM+ vouchers.
If the product is replaced, the extended warranty will be void.
The warranty does not cover any self-induced damages. Any costs associated with part replacements or labor due to self-induced damages will be chargeable.
Please read the full terms and conditions of the PRISM+ Premium Extended Warranty HERE

FAQs

Why should I buy the PRISM+ Premium Extended Warranty?	Peace of mind for up to 8 years Waiver of labor, service charges, as well as repair and replacement costs.
Where do I purchase the PRISM+ Premium Extended Warranty?	prismplus.my Retail Stores Sales Platforms (Lazada/Shopee/Tiktok)
How long after my washer purchase can I buy the PRISM+ Premium Extended Warranty?	We highly recommend purchasing together with the fridge in the same transaction. If you choose not to, you have 30 days from the purchase or delivery date (whichever is later) to buy it through any of our sales channels. Our customer service team will reach out to you within 3 working day to register your details.
How long is the coverage of the PRISM+ Premium Extended Warranty?	PRISM+ Premium Extended Warranty offers additional coverage for 3 or 6 years after the 2-year standard manufacturing warranty.
When does my Premium Extended Warranty’s coverage start?	The PRISM+ Premium Extended Warranty will begin once the 2-year standard manufacturing warranty has expired.
Who will be repairing my appliances?	Repairs are performed by PRISM+ engineers or trained and authorized service partners.
Will the replacement parts be new and original?	Replacement parts are brand new components made by the original manufacturer that meet factory specifications.
How do I make a claim or call for repair?	If your appliance fails due to electrical or mechanical issues, please contact our 24/7 Customer Suport at +60162992322 for assistant. To expedite service, please ensure that you have your receipt details readily available before placing the call.
What is the coverage limit?	The coverage provided by the PRISM+ Premium Extended Warranty is limited to the retail price of your appliance, after deducting any PRISM+ store vouchers. The total amount spent on repairs and replacements for your appliance shall not exceed this coverage limit. The extended warranty will expire when the coverage limit is reached or when the appliance is replaced, whichever occurs first.
What is not covered by the Premium Extended Warranty?	Unauthorized modifications made to the appliance. Any loss or damage resulting from burglary, theft, corrosion, animal and insect infestation, misuse, neglect, abuse, natural disasters, or an act of God. Cosmetic defects, as well as accidental or intentional physical damage. Consumable items (including batteries) External faults, including issues like wiring problems, electrical connections, and more.
What happens if my appliance is beyond repair?	The PRISM+ Premium Extended Warranty will replace the product only if it is deemed beyond economical repair with a like-for-like new product (subject to coverage limits, after deducting store vouchers and cumulative repair costs from the product purchase price).

Service Fee Schedule
	Top Load (RM)	Front Load (RM)
Diagnostic Fee
Labour & Transport Fee
Labour & Transport Fee (Compressor Only)

Diagnostic fee is chargeable if a technician is sent onsite but no repairs were carried out.

In the event that the technician performed repairs onsite, diagnostic fee will be waived and labour and transport fee will be charged on top of any replacement parts cost.

Repair Fee Schedule
	Top Load (RM)	Front Load (RM)
Tub cleaning and other tuning
Repair broken or leaking drain hose
Washing machine transmission replacement
Lid switch replacement
Water level switch replacement
Drive belt replacement
Coupdling replacement
Damage drain pump replacement
Mainboard replacement
Panel board replacement (button/touch panel)
Drain pump mini PCB replacement